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Forum Discussion

A Angeline's avatar
A Angeline
New member | Level 2
2 years ago

How to cancel my plan?

Hi Dropbox team,   I would like to cancel my annual subscription as I no longer use Dropbox.    How do i remove my payment gateway information in order to avoid auto-renewal next year?    ...
Billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi A Angeline, let's jump right into this! 

 

First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan? 

 

In any case, if you're directly subscribed to Dropbox, feel free to have a look at this Help Center article, and let me know if you have any questions. 

 

Thanks a bunch! 

  • A Angeline's avatar
    A Angeline
    New member | Level 2
    2 years ago

    Hi Megan, 

     

    I can't locate / see PLAN in the Settings tab. Where should I be looking 😞

     

    Thanks. 

    Angeline 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi A Angeline, your plan page should be right here. 

       

      Is it possible that you're checking on the desktop or mobile app, that's why you're not able to locate it? 

       

      You can access the link by visiting your account online, then click on your initials/avatar on the top right part, then Settings and then Plan. 

      • A Angeline's avatar
        A Angeline
        New member | Level 2
        2 years ago

        Hi Megan, 

         

         

        I don't see where the Unsubscribe Plan option is located. I've always only accessed dropbox from desktop.

        Thanks.

        A

  • A Angeline's avatar
    A Angeline
    New member | Level 2
    2 years ago

    Hi Megan

     

    It should be an individual plan. And subscribed via desktop. 

     

    I just want to find out where to remove my credit card details. 

     

    Thanks.

    Angeline 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi A Angeline, does the page come up with any errors when you're trying to access your plan page? 

       

      What do you see there? If you have any screenshots, feel free to send them over in order for me to have a visual too. 

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