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Forum Discussion

A Angeline's avatar
A Angeline
New member | Level 2
2 years ago

How to cancel my plan?

Hi Dropbox team,   I would like to cancel my annual subscription as I no longer use Dropbox.    How do i remove my payment gateway information in order to avoid auto-renewal next year?    ...
Billing
cancellations
Payments
A Angeline's avatar
A Angeline
New member | Level 2

Hi Megan, 

 

I can't locate / see PLAN in the Settings tab. Where should I be looking 😞

 

Thanks. 

Angeline 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi A Angeline, your plan page should be right here. 

 

Is it possible that you're checking on the desktop or mobile app, that's why you're not able to locate it? 

 

You can access the link by visiting your account online, then click on your initials/avatar on the top right part, then Settings and then Plan. 

  • A Angeline's avatar
    A Angeline
    New member | Level 2
    2 years ago

    Hi Megan, 

     

     

    I don't see where the Unsubscribe Plan option is located. I've always only accessed dropbox from desktop.

    Thanks.

    A

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Interesting, A Angeline, thanks for the screenshot!

       

      Can you also use a different browser, in order to see if you'll get the same results there, please? 

      • A Angeline's avatar
        A Angeline
        New member | Level 2
        2 years ago

        Hi Megan

         

        This is so strange, it was fine when I opened Dropbox on Microsoft Edge but when I tried to open it on Google Chrome, the system prompted that the email / password was invalid.

         

        😞

         

        Is there any other way I can just remove my credit card details without having to cancel the plan? Actually my plan just auto-renewed in July. That's why I want to remove my credit card details before it auto-renews in 2024.  Perhaps that could be the easiest solution.

         

        I know you're trying to help but let's not waste more time on this. 

         

        Thanks.

        A 

         

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