We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

A Angeline's avatar
A Angeline
New member | Level 2
2 years ago

How to cancel my plan?

Hi Dropbox team,   I would like to cancel my annual subscription as I no longer use Dropbox.    How do i remove my payment gateway information in order to avoid auto-renewal next year?    ...
Billing
cancellations
Payments
A Angeline's avatar
A Angeline
New member | Level 2

Hi Megan

 

It should be an individual plan. And subscribed via desktop. 

 

I just want to find out where to remove my credit card details. 

 

Thanks.

Angeline 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi A Angeline, does the page come up with any errors when you're trying to access your plan page? 

 

What do you see there? If you have any screenshots, feel free to send them over in order for me to have a visual too. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!