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blruhe's avatar
blruhe
Explorer | Level 3
2 years ago

I am being charged for a Dropbox account that I do not have

Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with t...
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JoshL1's avatar
JoshL1
New member | Level 2
4 months ago
Hi,

I am being charged for an account I do not have access to. A colleague left my work, leaving with the account, changed the login and continues to use my payment details. I have no contact with him at all. I have contacted to bank to stop payments yet they persist yearly. The only option is to close my bank account which I do not want to do. Please can someone contact me so I can get my details removed. I can supply transaction details etc.

Thank you 🙏🏻
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago

Your bank should be doing that for you - especially if you say the authorisation has been removed. 

 

However, via Dropbox the ONLY way to do this is at www.dropbox.com/support while not logged in if you are not a paying member yourself. An incognito window may be better. 

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