We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

blruhe's avatar
blruhe
Explorer | Level 3
9 months ago

I am being charged for a Dropbox account that I do not have

Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with t...
cancellations
downgrade
Payments
Refunds
JoshL1's avatar
JoshL1
New member | Level 2
Hi Mark,

I have done this with my bank yet I have been charged again for this years subscription.

I have tried what you have suggested, yet it does not help.


I would like to speak to customer support please

Thanks
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 days ago
JoshL1 wrote:
I have tried what you have suggested, yet it does not help.

You need to contact your bank again.

 

And the only way to speak to support is on the links given. There is no phone support. 

 

If you've put in a ticket what was the number?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!