Forum Discussion

Anna_AI's avatar
Anna_AI
New member | Level 1
28 days ago

I cancelled a trial upgrade from Plus to Essentials, which downgraded me to Basic plan

Hello, This is my first time posting here, but I find myself desperate. I paid for Dropbox Plus in August 2024 and have receipts to show for it. I recently decided to do a trial upgrade to Dropbox ...
downgrade
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Anna_AI's avatar
Anna_AI
New member | Level 1
28 days ago

Hello Jay,

 

Yes, I am certain that I upgraded the correct account and I have an invoice and receipt to confirm it. 

I upgraded and cancelled the trial via Dropbox in my computer browser. Payments were charged through Paypal by Dropbox.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
28 days ago

Hi from me as well, Anna_AI! Since we don’t have account visibility on the forum, can we log a ticket for you as the next step and look into this via email? We can message you to the email address you see here.

  • Anna_AI's avatar
    Anna_AI
    New member | Level 1
    28 days ago

    Yes please, that would be great. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      28 days ago

      I just created a ticket on my end for you Anna_AI.

      Reply back to me, and we'll take it from there. Thanks! 😀

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