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Forum Discussion

robzohrab's avatar
robzohrab
Explorer | Level 3
2 months ago

I cancelled my plan twice and I still got charged. I'd like a refund.

Hi there,                 I received and email that dropbox tried to charge my card and they were unsuccessful this morming, but I had cancelled the account last week, and then I made sure and re c...
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi robzohrab! Welcome to the Community. 

 

Did you receive any kind of confirmation via email upon cancelling your Dropbox plan? If yes, please send me a screenshot of it.

 

I’d also like one more screenshot of what you see on this page.

 

Give me a nudge when you’re ready.

robzohrab's avatar
robzohrab
Explorer | Level 3
2 months ago

 Hi there Nancy, thanks for getting back, it looks like DropBox have paided me back the money they took, so it all sorted, thanks 

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