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Forum Discussion

Vonstraate's avatar
Vonstraate
New member | Level 2
3 months ago

I cancelled my yearly subscription, but was still charged and my plan was downgraded

I cancelled my yearly Dropbox subscription, but my debit card was still charged, and my account cancelled. So now I lost the money and I don't even have the yearly account. Is there no way to get my ...
Billing
cancellations
Payments
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Vonstraate, thanks for joining our Community.

 

Are you able to see the charge in question on your billing page here?

 

If you can't access that page, please try this one.

 

Let me know what you find.

  • Vonstraate's avatar
    Vonstraate
    New member | Level 2
    3 months ago

    Hi, Hannah, thank you so much for replying. Yes, I see the charge there, and I see a refund has been Issued! That is great news! I was not aware of this and did not get any notifications. Any Idea how long these refunds take?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 months ago
      Vonstraate wrote:

      Any Idea how long these refunds take?

      Refunds take about 4-5 business days, depending on your bank.

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