Forum Discussion

Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
20 days ago

I can't access an account that's linked to an old email address I can no longer access

I bought a new computer and I have a new email address, and I'm not being able to login my premium account which is linked to my old email address which I have no access. I'm also having problems con...
Account Access
Account Settings
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hey Andrea Moitinho, to ensure that you'll get a reply from our team, when filling out the form in the "Email address associated with your Dropbox account" section, fill in an email address you can access.

Let us know if this helps or not.

Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
4 days ago

Dear Hannah! I'm logged out my account for over a month now. I'm a graphic designer, running a company. All my files are on this account and I'm in big trouble. As I mentioned above, I'm unable to log in. I'm also not sure what form you are talking about, as the form I had send a conde to my old email. This conversation is going on circles, and I really need to regain access to my account. How can we make this happen, please? Can someone call me?  This email at the moment is associated with a temporary Dropbox folder I'm using as I can't access m

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    No worries, Andrea, since you're having trouble submitting the request on your end, can I send you an email?

    • Andrea Moitinho's avatar
      Andrea Moitinho
      New member | Level 2
      4 days ago

      Of course! The email is the one on this chain, I tried to add but it's not letting me do it. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 days ago

        Thanks, Andrea, I just emailed you so I'll see you there!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!