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Forum Discussion
I can't cancel my free trial
I'm not being able to cancel my free trial, and dropbox is sending me the charge requests to my bank account. How do i cancel it?
- Walter
Dropbox Staff
Hi there akylai - sorry to hear you're having issues with this.
Can you please clarify what does your plan tab report at the moment and where you initiate the trial? Was it through the website, for example, or via the app store on a mobile device perhaps?
Let us know more and we'll take it from there.
my plan tab says dropbox basic. I signed up through the desktop app
A couple hours ago it appeared on my bank account that ends with 5617
- Walter
I see, thanks for the clarification akylai
If you have a transaction ID, could you maybe use the look-up tool to identify the email address that's associated with the charge?
Otherwise, we can reach out via email to have a further look internally.
Yeah, would be great if you guys could reach out via email
