Forum Discussion

baba8235's avatar
baba8235
New member | Level 1
5 days ago

I can't cancel my plan; a verification code is sent to my inactive email address.

I can't cancel my subscription plan because the email associated with the account no longer exists, it was an email from my university and it's now deleted so I can't sign in and I keep getting ...
Account Access
cancellations
emails
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hi baba8235! Thanks for posting on our forum about this. 

When saying you can’t receive the verification email, I’m guessing you’re referring to this one-time code, right? 

Do you remember if the account was upgraded via www.dropbox.com, or the iTunes/Google Play app on your mobile device? 

I can guide you from there.

baba8235's avatar
baba8235
New member | Level 1
5 days ago

Hi! Nancy, thanks for replying!

I really don’t remember this. I even needed to use the transaction code on my bill to find out the account that has upgraded.

is there other way to do it?

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    No worries, baba8235! You can double check this in your bank statement (if there’s any reference to Apple/Google next to your Dropbox charges, then this is an in-app plan indeed). 

    Let me know what you find and we’ll check this further.

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