Forum Discussion

baba8235's avatar
baba8235
New member | Level 1
5 days ago

I can't cancel my plan; a verification code is sent to my inactive email address.

I can't cancel my subscription plan because the email associated with the account no longer exists, it was an email from my university and it's now deleted so I can't sign in and I keep getting ...
Account Access
cancellations
emails
baba8235's avatar
baba8235
New member | Level 1
5 days ago

Hi! Nancy, thanks for replying!

I really don’t remember this. I even needed to use the transaction code on my bill to find out the account that has upgraded.

is there other way to do it?

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 days ago

No worries, baba8235! You can double check this in your bank statement (if there’s any reference to Apple/Google next to your Dropbox charges, then this is an in-app plan indeed). 

Let me know what you find and we’ll check this further.

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