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Epicure1959's avatar
Epicure1959
New member | Level 1
6 days ago

I can't cancel my subscription as I don't have the email address/password.

Need to cancel a subscription but email domain no longer exists and I forgot the password. i filled out Dropbox’s form in November and mailed it in.I am still getting charged.  Disputed the charg...
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Epicure1959's avatar
Epicure1959
New member | Level 1
6 days ago

Here is a link to the form I used

https://aem.dropbox.com/cms/content/dam/dropbox/www/en-us/help/Dropbox%20template%20letter.pdf

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hey Epicure1959, hope you’re well. 

When upgrading your Dropbox account, did you use www.dropbox.com or the iTunes/Google Play app on your phone?

We can take it from there.

  • Epicure1959's avatar
    Epicure1959
    New member | Level 1
    4 days ago

    I used Dropbox.com

    thank you

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 days ago

      Hey Epicure1959, to correctly submit your request to our team, please open a private browsing/incognito window and go to this page.

      Let us know once you have your ticket number.

      • Epicure1959's avatar
        Epicure1959
        New member | Level 1
        4 days ago

        Ticket is 2482219

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