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Forum Discussion

T Alda's avatar
T Alda
Helpful | Level 6
6 months ago
Solved

I can't find the option to cancel my Professional trial.

I can`t see the option to cancel my free professional trial. In the plan management site there is nothing listed, but in the app I can still see I have a professional account (also there is shown I h...
cancellations
downgrade
Dropbox Pro
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  • T Alda's avatar
    T Alda
    6 months ago
    Hey,
    I did so. Hope you can solve the problem.
    Thanks
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

No problem! You can click on the following button to attach them here: 

 

 

T Alda's avatar
T Alda
Helpful | Level 6
6 months ago

Nancy

Here is the screenshot to your first link. I can reach only step 3 of the description and then this is shown:

The same screenshot is what I see when I open your second link.

 

When I open the third link this is shown:

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey T Alda, can you login to your account from a different browser, to see if you see the same behavior in the pages that Nancy linked you above?

    • T Alda's avatar
      T Alda
      Helpful | Level 6
      6 months ago
      Hey Hannah,
      I already tried with 3 different browsers, but it’s always the same…
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hi again, T Alda. Can you send me one more full screenshot of this page? I’d like to check the URL and see what else may be happening.

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