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Forum Discussion

Chumly77's avatar
Chumly77
New member | Level 2
2 months ago

I couldn't cancel my plan - can you cancel it for me and give a refund?

I have been trying to cancel my subscription for the last day before you build me and it will not allow me to do it. I can click on any other button and it will go through except for the cancel button. I would like a refund on my money and I would like to cancel my subscription since I can’t do it from my end.

cancellations
Refunds
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for bringing this to our attention, Chumly77.

     

    You upgraded your Dropbox account directly from www.dropbox.com, right? I’d like to make sure this isn’t about an in-app plan (via Google Play/iTunes). 

     

    If that’s the case, we can log a ticket for you and further help internally.

     

    Let me know.

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