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Nathalie Peach's avatar
Nathalie Peach
Explorer | Level 3
4 months ago

I don't see any option to cancel my plan on the "Manage account" page.

hi  I'm really upset I am trying to cancel my subscription and there is no option for me to do so. The steps recommended say to go on manage account and then click on the delete button but there is...
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cancellations
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
Nathalie Peach wrote:

I am trying to cancel my subscription and there is no option for me to do so. The steps recommended say to go on manage account and then click on the delete button ...

To be clear, are you trying to cancel a paid subscription or are you trying to delete your account?

 

If you're trying to delete your account, the option to do so is at the bottom of your Account page. If you're trying to cancel a subscription and you're not seeing the option to do so, then you're likely signed in to an account that doesn't have a subscription.

 

Take a look at your Plan page and see what plan it says you're on. If it says Basic, then you're signed in to an account that's on a free plan so there's no subscription to cancel. If that's the case, use the credit card charge lookup tool to identify the account that you're actually being charged for, then sign in to that account to cancel the subscription.

Nathalie Peach's avatar
Nathalie Peach
Explorer | Level 3
3 months ago

hi Rich,

I am on a basic plan however last week I have been charged an amount that appeared as a monthly fee, this is why I was concerned that a free trial automatically became a paid subscription which I do not wish to have. I have stopped the automated payment from my bank account but I'm not sure this is enough and will pose an issue with dropbox. I cannot see a transaction number so can't use the credit card charge tool. 

Thanks for your help

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Nathalie Peach ,

     

    Thanks for reaching out to us.

     

    We would like to take a closer look into this for you.

     

    Can we reach out to you via the email associated with your account?

     

    Once you get back to us, we will take you to ticket.

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