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Forum Discussion

niccolobertuzzi's avatar
niccolobertuzzi
New member | Level 2
3 months ago

I got an unknown charge from Dropbox, how can I unsubscribe and get a refund?

Hi everybody, I received a charge from DROPBOXINTE in May 2024 for 119 euros. I don't understand what this charge is for (as I have a basic Dropbox subscription), and I would like to 1) unsubscribe...
cancellations
FAQ
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi niccolobertuzzi, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

niccolobertuzzi's avatar
niccolobertuzzi
New member | Level 2
3 months ago

Hi Jay, here the ticket ID: 24185352.

 

I wait for your further info.

 

Thanks,

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks, I've gone ahead and prioritized your ticket to expedite matters on your behalf.

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