You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

L-L's avatar
L-L
New member | Level 1
7 hours ago

I had cancelled my trial and I got billed nonetheless. I need a refund.

I am going round in circles.  I cancelled my free trial of Drop Box prior to it running out and I thought that was it. Last week I received a notification that £199 had come out of my account - so ...
cancellations
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 hours ago

Thanks for posting about this here, L-L. 

Upon cancelling your Dropbox trial, did you receive any type of confirmation to your Dropbox email address (your inbox/spam folder)? 

Can you clarify for me if you upgraded your Dropbox account via www.dropbox.com or iTunes/Google Play? 

I’ll be able to further help this way.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!