I haven't received my Samsung promotional space?

They going to delete the extra files or what.

Your files will not be deleted for being over quota, at least not for a while. I'm sure if you left them there forever Dropbox would eventually send you a notice, but they do not delete files just for going over your quota.

He adquirido recientemente un S7 Edge con dropbox preinstalado y no se me ha aplicado la promocion de los 48 Gb. Queria saber que es lo que ha pasado.

Gracias!

I recently purchased a preinstalled S7 Edge with dropbox and I have not applied the promotion of 48 Gb . I wanted to know what happened.

Thank you!

I recently purchased a preinstalled S7 Edge with dropbox and I have not applied the promotion of 48 Gb. I wanted to know what happened.

As noted several times in this thread in the past month, the promotion has ended.

I Bougth my mobile phone S7 Edge on April, When I bougth the promotion was active.

Log a support ticket at www.dropbox.com/support - they might be able to help.

Support tickets take on average 3 business days, and can be tracked at http://dropbox.zendesk.com

Hi,

I recently started using a Samsung table. It came pre-loaded with the Dropbox application and when I started using it for the first time it showed the offer for 48GB free as per a Samsung/Dropbox offer. I registered and did everything as required  a couple of days ago to later receive an email from Dropbox telling me that the offer has expired.

However, by reading on their website I found the following:

• Select Samsung devices are eligible to receive 48 GB for two years, including:
• Devices launched after Fall 2014 with the Dropbox app pre-loaded
• Devices launched between 2012 and 2014 that have the Dropbox app pre-loaded with the "out-of-box" experience

As per the above I should be entitled to the free space as my tablet was between 2012-2014 and came pre-loaded with the app and I am a new user. The tablet has never been used before so no-one else has claimed the free promotional space.

I have tried looking to contact Dropbox however it seems they make very difficult for someone to contact non-other than their sales team that cannot help with the issue.

Can someone tel me how I can ask Dropbox to honor my the promotional space?

You likely will not be able to claim the bonus space. You had to do so while the promotion was active, and it expired on April 30th of this year. You can try contacting Support to ask (use the links posted in the reply above yours), but I wouldn't get your hopes up.

As per the above I should be entitled to the free space as my tablet was between 2012-2014 and came pre-loaded with the app and I am a new user. The tablet has never been used before so no-one else has claimed the free promotional space.

However. As has been said the promotion has expired. Therefore, unfortunately, regardless of when it was bought it is the activation date on Dropbox thats the key factor. You missed that date so it is illegible. 

well my friend is using dropbox on her phone and she has this 50gb which lasts for 2 years so she wanted to know what would happen to her things uploaded on dropbox if she used almost half of the 50gb? would her things still be there?