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Forum Discussion
I keep being charged when I have a free Basic account. I want a refund.
I have just noticed on my PayPal account that I have seemingly been paying $11.99 for years for my Dropbox account, however, I only appear to have the basic free package! Anyone know how I can actually get in touch with Dropbox to clear this up? Obviously I can’t cancel a subscription that doesn’t show in my account, but I’d like to know why it’s been downgraded to Basic and yet I’m still paying a fee - which should now be refunded. Any suggestions please? Thanks in advance
- Nancy
Dropbox Staff
Hey Emsih, thanks for posting on our Community today.
It’s quite possible that you’re being charged for a separate Dropbox account that’s connected to a different email address, and not the one you see here.
After having a look into our system, I can see you’ve opened a ticket with our support team about this. I’ve gone ahead and added an internal note for you, so that one of our agents may review it as soon as possible.
I’ll be here, if you need something else.
