Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

Emsih's avatar
Emsih
New member | Level 1
2 months ago

I keep being charged when I have a free Basic account. I want a refund.

I have just noticed on my PayPal account that I have seemingly been paying $11.99 for years for my Dropbox account, however, I only appear to have the basic free package!  Anyone know how I can actually get in touch with Dropbox to clear this up?  Obviously I can’t cancel a subscription that doesn’t show in my account, but I’d like to know why it’s been downgraded to Basic and yet I’m still paying a fee - which should now be refunded.  Any suggestions please?  Thanks in advance 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey Emsih, thanks for posting on our Community today. 

    It’s quite possible that you’re being charged for a separate Dropbox account that’s connected to a different email address, and not the one you see here.

    After having a look into our system, I can see you’ve opened a ticket with our support team about this. I’ve gone ahead and added an internal note for you, so that one of our agents may review it as soon as possible.

    I’ll be here, if you need something else.