Forum Discussion

basbuis's avatar
basbuis
New member | Level 2
3 months ago

I paid for a Plus account, but I'm still being told I don't have enough space.

The account shows 2GB (not TB). When I try to copy something, the account tells me not enough space... When I click on 'Upgrade' I see a message telling me I have PLUS. And still on 2GB...  It's no...
Dropbox Plus
Error Messages
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey basbuis, thanks for your post. 

Please note that we don’t have any account visibility here on the forum, so I can’t check the account you mentioned. We can still look into this though.

Can you send me a few screenshots of what you see when accessing that Dropbox account? 

More specifically, I’d like a visual of what you see at your Plan page here and of any errors you’re getting prompting you to upgrade that account for more space. 

Let me know when you’re ready.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!