One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
I paid for a subscription but I'm still running low on storage.
Had an email stating drop box had been down graded, used the link in email to upgrade (used a different card and verified on mobile app, as there was no capacity to update billing information on my account page, see below what I see under billing page) I have had no email to confirm it was done, my drop box is still saying out of storage but the money has left the bank. Help please
Thank you,
I upgraded on my desktop computer, via the email link. After the bank details were entered (again, not the same details as on billing page) I was asked via the website to verify the payment with the bank which was done on the app (on mobile phone) as soon as it was verified via the banking up the page said success and went back to the home page. I did not receive an confirmation email.
There is no transaction code showing at present as it was paid via visa credit card this morning but it is showing a payment of £95.88 has been successful.
See below screenshot of the account plan page
Of course, could you please email me at [email removed as per Community Guidelines] but also cc [email removed as per Community Guidelines] .He is the bill payer and my employer. Thank you
- Megan
Dropbox Staff
Hey Vikki G, let's jump right into this!
Did you upgrade your account directly through our website or from the app on your phone?
If you used our website, do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?
I'm suggesting that, just to make sure you didn't upgrade the wrong account.
Feel free to send me a screenshot of your account's plan page too.
Thanks a bunch!
