We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Mobile
Payments
Plans
upgrades
Java360's avatar
Java360
New member | Level 2
2 years ago

Hi, I bought and paid 2000GB storage but my account is not updating. Its still 2GB. Any ideas why?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Java360, I hope you're doing well!

     

    Did you upgrade via the Dropbox site itself, or via the mobile app?

     

    Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead?

     

    Let me know, and we can have a look.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!