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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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Java360's avatar
Java360
New member | Level 2

Hi, I bought and paid 2000GB storage but my account is not updating. Its still 2GB. Any ideas why?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Java360, I hope you're doing well!

 

Did you upgrade via the Dropbox site itself, or via the mobile app?

 

Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead?

 

Let me know, and we can have a look.

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