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I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
i have paid for a premium upgrade and been billed by apple but it hasn't shown up
when i click on thé upgrade button on dropbox it says i'm already upgraded but is also showing up and full
please could you look into this thanks
when i click on thé upgrade button on dropbox it says i'm already upgraded but is also showing up and full
please could you look into this thanks
- Hannah
Dropbox Staff
Hey clairegardens, thanks for letting us know about this.
Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchases', to see if that helps with this?
- it just says error domain 409
- can someone help me ?
- Walter
Hi there clairegardens, sorry to jump in, but could you check if there are any pending updates for your device's OS and the Dropbox mobile app as well in your app store?
If so, you could try updating them and restore your purchases anew.
If you still get an error, please let us know and we'll reach out via email to investigate further.
