Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Mobile
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upgrades
Gverm92's avatar
Gverm92
New member | Level 2
2 years ago
Apple Pay Chared me to upgrade my account. But it still says I have to upgrade. This happened when I tried to upgrade to the 11.99 one. And it never upgraded. So I canceled my subscription and was still charged, and then I just tried to upgrade to professional, and again it charged me, with the Apple notification saying I would be refunded the 11.99 I already paid and just be charged the 19.99, but my account still says basic. Please help. I’ve started using this for work and I have to upload hundreds of photos.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Gverm92, thanks for bringing this to our attention.

 

Can you open the Dropbox app, and try to restore your purchases by following these steps?

 

Let me know how it goes.

  • Gverm92's avatar
    Gverm92
    New member | Level 2
    2 years ago
    Hannah,
    When I do that I get an error message, “NSURLErrorDomain error 409”. I even have the confirmation email in my mail.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for clarifying that, Gverm92, and sorry for jumping in. 

       

      Have you perhaps opened a ticket about this with our support team, so that they can investigate this further? If so, feel free to send us your ticket number here.

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