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Forum Discussion
I paid for my Pro account after joining a Business team account
Hello,
I've been using dropbox under Pro license for years. a week ago I joined a business plus team account. I agreed and I merged my files with the team's. To my surprise, I got charged today as part of my pro license. Can someone please explain if I am still bound to pay as a pro license user when I've already joined a team account?
As of today, the Plan tab says I have a Dropbox business Plus plan, While under Billing it says am billed under Dropbox Plus.
Thanks
Hey maxysmom, thanks for bringing this to our attention.
The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.
If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.
Can you check with the team admin, to see if that's the case?
Thanks.
- Hannah
Dropbox Staff
Hey maxysmom, thanks for bringing this to our attention.
The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.
If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.
Can you check with the team admin, to see if that's the case?
Thanks.
