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Forum Discussion

gelilazeudu's avatar
gelilazeudu
New member | Level 2
3 months ago

I try to cancel my Dropbox trial, but I get an error it's already cancelled. How can I confirm?

My Dropbox Essentials free trial ends on September 24 (in less than 3 days) so I am trying to cancel before getting charged. When I go to manage account, then subscriptions, I follow the prompts to c...
cancellations
downgrade
Error Messages
Plans
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for posting this on our forum, gelilazeudu! 

 

Please keep in mind that this is a public forum and we don't have any visibility over your Dropbox account, so we can't really check this on our end. We can still further help, though.

 

Have you also checked the spam folder of your email address for the confirmation email? 

 

If not, please try to cancel your trial once again via another browser and send me a screenshot of the error message you’re getting. 

 

Keep me posted for any updates.

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