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Forum Discussion

Margaux Cauliez's avatar
Margaux Cauliez
New member | Level 2
2 months ago

I upgraded to Dropbox Essentials, but I can't see the plan on my account, why?

I recently paid (the money is already from my account) for an Essentials subscription (19.99€), but I still don't have access to this. Still only 2GB access. Anyone know how this is coming? Can help ...
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Margaux Cauliez's avatar
Margaux Cauliez
New member | Level 2

Hi, 

My boss paid true his bank acount. We did the upgrade via the Dropbox website. I have a pdf with the paidment details.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Do you see any payment information on the link I provided previously? Are you certain that you've signed into the correct account on the site?

  • Margaux Cauliez's avatar
    Margaux Cauliez
    New member | Level 2
    2 months ago

    Hi, 

    No, I don't see anything there. My boss did it on his bank account, not mine. He didn't get an email about the upgrade, but I did because we did it on my account (but as I said, with his bank account).

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      If you're not seeing the payment on your account, then it means they upgraded a different account under a different email entirely. 

       

      I'd recommend checking to see which account they upgraded by using the card lookup tool.

      • Margaux Cauliez's avatar
        Margaux Cauliez
        New member | Level 2
        2 months ago

        Hi, 

        We didn't get a 12 numberd code. But this month and the previous month 19,99€ was transactioned.  I do have a pdf with the payment.

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