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Forum Discussion

lightning33's avatar
lightning33
Helpful | Level 5
3 months ago

I upgraded to Dropbox Plus via the website, but it's not reflecting on my account.

Hi there,    I recently upgraded to Dropbox Plus via the website and confirmed that the payment went through on my credit card, but somehow the account says that I only have space equivalent to D...
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upgrades
  • lightning33's avatar
    lightning33
    3 months ago

    Thank you! Just to update, I receive another entry in my bank statement where Dropbox has refunded me the payment that I had paid for the failed subscription. I guess something failed somewhere during the subscription process, thus reversing the payment. Let me sign up again separately. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

No worries, thanks for giving that a go. Can we log a ticket for you then and check this internally? We can contact you at this email address.

lightning33's avatar
lightning33
Helpful | Level 5
3 months ago

Thank you! Just to update, I receive another entry in my bank statement where Dropbox has refunded me the payment that I had paid for the failed subscription. I guess something failed somewhere during the subscription process, thus reversing the payment. Let me sign up again separately. 

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