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Forum Discussion
I want a refund for my e-signature subscription
So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to ...
Hi there washiewash, thanks for reaching out to us.
I'm assuming that you're referring to a Dropbox Sign subscription, correct?
If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.
In any case, though, can we reach out to you via email, so we can look into this internally?
Let me know.
Hannah
Dropbox Staff
Dropbox StaffHi there washiewash, thanks for reaching out to us.
I'm assuming that you're referring to a Dropbox Sign subscription, correct?
If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.
In any case, though, can we reach out to you via email, so we can look into this internally?
Let me know.
Hey Hannah,
That would be amazing! Thank you. What's the best way to forward you my email?
Brandon
- Hannah
We already have it, Brandon!
I just sent you an email, so make sure to check it out, when you get a chance.
Thanks!
- Hannah
Perfect, I just sent you an email, and we'll continue there. 🙂
I am also having a problem with Dropbox Sign subscription. I was under the impression that I had signed up for the monthly subscription but was recently charged the annual fee. I am a student and there is simply no way I can afford an annual subscription. Is it possible to get a refund? Is there anyone who might be able and willing to help me? Please!
