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Forum Discussion

Alcan1's avatar
Alcan1
New member | Level 2
7 months ago

I want to cancel and stop being billed.

I'm still being billed since canceling in December.  I have a ticket # 23688508.
cancellations
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Alcan1, thanks for messaging the Community.

 

It looks like this support ticket is no longer valid on our end. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly via the following method.

 

  • Open an incognito/private browsing window, while not signed into your account
  • Access this link
  • Choose 'Other'
  • Enter an email address that you can access, followed by your billing info.

The team will then be able to assist you further.

 

Keep me updated with any progress.

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