We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

guri2's avatar
guri2
Helpful | Level 6
3 years ago

How to avoid being billed

I signed in for a free trial of D Professional, and registred with a credit card. When I enter my account to cansel the free trial,  the Db account on my pc, says that Basic is the current subscription.

Therefore I am unable to cancel a subscription that was not activated.

So what am I to believe - cince Db welkoced me to a subscription that was not activated? Since I can not cacelle it, will I still be billed?

Guri2

 

cancellations
Dropbox Pro
Plans
  • guri2's avatar
    guri2
    3 years ago

    I finally found the solution!

    I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.

    What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!

    guri2

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi guri2, thanks for messaging the Community.

     

    Are you see any payments or trials on this page?

     

    As the plan page is showing Basic, then it means you're not on a trial at this time. 

     

    Keep me updated with any details or screenshots.

    • guri2's avatar
      guri2
      Helpful | Level 6
      3 years ago

      No, there were not any billing or trial! This is how it looks - and that confused me, since I did recieve an e-mail that wellcomed me to Professional. I do not want to get a bill for something I did not receive! I suppose I just have to cross fingers and hope then...? Guri2

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        It does seem like you're on a Basic plan for this account.

         

        Just to be certain, do you have any other email addresses that you use which could have a Dropbox account associated with it?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!