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Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
2 years ago

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
Dropbox Sign
Refunds
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey markjs, sorry to see you're having trouble cancelling your subscription.

 

Can I send you an email, so we can look into it together?

markjs's avatar
markjs
Explorer | Level 4
2 years ago
Yes please contact me via email
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi markjs, I just sent you an email! 

     

    I'll see you there. Cheers!

    • markjs's avatar
      markjs
      Explorer | Level 4
      2 years ago

      OK Megan - you sent me an email but it has no information in it.  It just sends me back to the community site where I made the initial inquiry.  What is this all about?  Why can't someone just tell me if I can get my money back?  Why have a community site if there are no answers given?  Why must it be cloaked behind a separate email - and then there is no info in the email?  This should not be so difficult!! Help if possible. 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi markjs, I can see that you have successfully responded back to me. 

         

        Therefore you were able to see my reply. 

  • Suketu's avatar
    Suketu
    New member | Level 2
    2 years ago

    I have a similar problem. I have not used my dropbox for some years now and am now charged. Dropbox had sent me emails that the account could not be renewed and I left it as that. Now its actually renewed. Could you please contact me at [personal information removed per the Community's Guidelines].

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      Suketu wrote:

      Dropbox had sent me emails that the account could not be renewed and I left it as that. Now its actually renewed. Could you please contact me ...

      You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

       

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