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SamuelWakeman

Explorer | Level 4

3 years ago

Solved

I want to cancel my Dropbox Sign subscription and get a refund for my payment

cancellations

Dropbox Sign

Refunds

Hannah
3 years ago
Hey SamuelWakeman, thanks for taking the time to write on our Community.

Can we actually send you an email, so we can look into your request internally?

Let me know.

Maayan Ben-Tzion

New member | Level 2

3 years ago

I have a similar situation. I have not used my Dropbox account in almost a year. I actually forgot I had it. Obviously - not something I need. The last renewal was at 1/8/23 till 1/8/24 and I would like to cancel my subscription and get refund of the half year that have been left.

Hope to hear from you soon.

Jay

Dropbox Community Moderator

3 years ago

Hi Maayan Ben-Tzion, are you referring to your Dropbox account, or a Dropbox Sign subscription?

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So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox and I have no idea who to contact to pursue this. Anyone got any advice for me?

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Hi Maayan Ben-Tzion, are you referring to your Dropbox account, or a Dropbox Sign subscription?

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Hi , are you referring to your Dropbox account, or a Dropbox Sign subscription?

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Hey SamuelWakeman, thanks for taking the time to write on our Community.

Can we actually send you an email, so we can look into your request internally?

Let me know.

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Hope to hear from you soon.

","body@stringLength":"385","rawBody":"

Hope to hear from you soon.

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