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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
Nancy
Dropbox Staff
Dropbox Staff
Similar Issue. I canceled my subscription a few months ago, but I'm still getting charged monthly. I've spent too much time communicating with the chat box with zero luck and there is no email or phone number for customer service to discuss this. Very frustrating!!!!
- Nancy
lchesnutt01, if you're being billed for a Dropbox Sign plan and not a Dropbox subscription, please open a ticket via this page. After that, send me your ticket number here.
@Nancy, it isn't for a Dropbox Sign account, just a normal Dropbox account. Sorry, just now realizing the original post is for Dropbox Sign and not just Dropbox. Any chance you can point me in the right direction?
- Walter
In that case, you could try this form instead lchesnutt01
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.
Once you do this and get a ticket ID, you can share it with us here so that we can look it up in our system as well.
