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Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
2 years ago

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
Dropbox Sign
Refunds
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey SamuelWakeman, thanks for taking the time to write on our Community.

 

Can we actually send you an email, so we can look into your request internally?

 

Let me know.

pc72024's avatar
pc72024
New member | Level 2
8 months ago

Hi Hannah,

 

I am in the same situation - my account was billed last year and I want to cancel and not be billed again.  I do not understand why I can not do this from the website - your instructions Say Account - Settings then Plan. Also when I go to Billing History - there is no one who I can contact.  How can that be when I have a billing statement from my credit card that clearly shows I paid for an account last year?

 

Please contact me ASAP.  I do not want to post my email address on an open board.  Why can I not call or even use a chat box - to speak to a real person to get this resolved?

 

Your website says you have a chat bot - but it can not be located anywhere!

 

The number listed on the credit card to call to disputed the bill is no longer connected REMOVED

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey there, pc72024, happy Monday! 

     

    Not to worry! I just sent you an email, in order for us to have a closer look into this.

     

    Reply back to me, and we'll take it from there. 

     

    Thanks a bunch!

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