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Forum Discussion

AlickH's avatar
AlickH
New member | Level 2
3 months ago

How can I cancel a recurring payment to Dropbox?

I downgraded my Dropbox account a month or so ago from Plus to Basic as I retired from work and no longer needed it. However, the monthly payment is still being taken from my account by Dropbox. As i...
cancellations
FAQ
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi AlickH, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

  • AlickH's avatar
    AlickH
    New member | Level 2
    3 months ago

    Thanks. I clicked the link and unsurprisingly it didn't work as you suggested as I didn't get a ticket ID but I did get an acknowledgement that my query would be answered in 1-2 days. I'm mildly hopeful I might get a positive outcome so long as it doesn't involve another @#€*%&! robot!

  • AlickH's avatar
    AlickH
    New member | Level 2
    3 months ago

    Hello again. I have a ticket ID come through on an acknowledgement email. The number is #24407619

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the info, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

      • AlickH's avatar
        AlickH
        New member | Level 2
        3 months ago

        Thank you! 🤞👍

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