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WT2's avatar
WT2
New member | Level 2
3 years ago

I want to cancel my subscription, but I don't remember my login and email doesn't exist anymore

I want to cancel my subscription, but I don't remember my logon and my email for this account doesn't exist anymore. How can I logon to cancel my subscription? Or I don't even want to logon, I just w...
Account Access
Account Settings
Billing
cancellations
Payments
  • Rich's avatar
    Rich
    3 years ago
    WT2 wrote:

    I want to cancel my subscription, but I don't remember my logon and my email for this account doesn't exist anymore. How can I logon to cancel my subscription?

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
dmc013 wrote:

Please contact me at the email address associated with this account so we can resolve this prior to my next bill.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

dmc013's avatar
dmc013
New member | Level 2
2 years ago

It requires me to login to get anywhere and I can't access the code they send when I try to login.

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    dmc013 wrote:

    It requires me to login to get anywhere and I can't access the code they send when I try to login.

    Go through the entire form. It will allow you to submit a request without signing in.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey dmc013, if you're still having problems submitting a help request after Rich's suggestions, please let us know, so we can send you an email on our end.

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