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Forum Discussion
I want to redeem the Dropbox Basic Extra plan.
I got a notification popup that offered me Dropbox basic-extra. It was around 500GB for around $6 a month. I was excited to take the offer but was busy with other people and the timing was not right so I thought I would sign up later when I got home. But the offer was gone. On a Live Chat a customer service person gave me a URL link to redeem it but it just gave an error that said it is not available.
How can I get the basic-extra plan? It is just personal use and I just cannot justify 2TB or more money. Kindly let me know how I can upgrade to the basic-extra plan. Thank, Gary
There has to be some way that that offer can be reissued. That's kind of silly if it's a once-in-a-lifetime offer. kindly try again. Gary
Sure Megan. That would be fine. I believe you've got my email address. Let me know if you need anything else. Thanks, Gary
- Rich
Super User II
... the timing was not right so I thought I would sign up later when I got home. But the offer was gone. On a Live Chat a customer service person gave me a URL link to redeem it but it just gave an error that said it is not available.
These offers are often time-limited and need to be redeemed when offered. If Support provided you with a link to the offer and it wasn't available, then the time has passed and it's no longer available.
This happened often with the Basic+ plan, which, in the past, was only available for short times and to a limited audience.
