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Forum Discussion
I was charged yearly but thought I was signed up to pay monthly
Helo,
I was charged yearly and i thought i was set up to be charged per month. i urgently need to change this on my account and see if i can get refunded and only pay the monthly fee. the account was charged today 09/22
Thanks for your kind attention
- Walter
Dropbox Staff
Hi there ron23 - sorry to hear about this.
Did you try getting in contact with our support team directly for further assistance through this page? They'd be better equipped to help further with account specific information.
If you did and got a ticket number, please share it with us here, so that we can look it up in our system.
Thanks!
