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patty58's avatar
patty58
New member | Level 2
5 months ago

I'd like to downgrade my Professional plan after upgrading from Plus

I renewed my plus account and it upgraded me to professional and billed me and I immediately canceled. I'd like a refund for the upgrade that I never wanted. I don't know why it did that. 
Billing
cancellations
downgrade
Plans
patty58's avatar
patty58
New member | Level 2
5 months ago

I tried in the chat, but cannot find a way to get help with a refund. I didn't select professional so feel that it shouldn't have charged me. I just entered my cc and the charge came back as an upgrade. I had to update my payment method. I'd like a refund but cant find how to tell anyone what happened. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

In the support page, you should have an option to submit a request (i.e. email) to the support team to downgrade your account if you follow this direct link, which can be accessed by following the options on the support page.

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