You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

patty58's avatar
patty58
New member | Level 2
2 months ago

I'd like to downgrade my Professional plan after upgrading from Plus

I renewed my plus account and it upgraded me to professional and billed me and I immediately canceled. I'd like a refund for the upgrade that I never wanted. I don't know why it did that. 
Billing
cancellations
downgrade
Plans
patty58's avatar
patty58
New member | Level 2

I tried in the chat, but cannot find a way to get help with a refund. I didn't select professional so feel that it shouldn't have charged me. I just entered my cc and the charge came back as an upgrade. I had to update my payment method. I'd like a refund but cant find how to tell anyone what happened. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

In the support page, you should have an option to submit a request (i.e. email) to the support team to downgrade your account if you follow this direct link, which can be accessed by following the options on the support page.

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