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Grace Roberts's avatar
Grace Roberts
Explorer | Level 3
2 years ago
Solved

If I upgrade my account, will my previous annual payment for my last plan be forfeit?

Hi there, Our organisation now has 2 employees - so if we were to upgrade (e.g. Essentials to Business) to be able to manage users within a team, would we forfeit the remaining billing cycle cost (e...
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  • Walter's avatar
    Walter
    2 years ago

    Hey Grace Roberts - thanks for using Dropbox and welcome to the Community!

     

    In this case, the latter would take place, meaning that a refund would be processed for your prior subscription if you choose to upgrade the same account.

     

    Let us know if you have any other questions, Grace. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Grace Roberts - thanks for using Dropbox and welcome to the Community!

 

In this case, the latter would take place, meaning that a refund would be processed for your prior subscription if you choose to upgrade the same account.

 

Let us know if you have any other questions, Grace. 

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