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Forum Discussion
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I'm out of space, even though I renewed my plan
I renewed my subscription Nov. 13 and I’m still getting emails I’m out of storage! What’s up?
Birchie wrote:
I renewed my subscription Nov. 13 and I’m still getting emails I’m out of storage! What’s up?Could you have more than one account?
Check your Plan page. What plan does it say you're on? If it shows Basic, then you're signed in to a free account and you're likely being charged for a different account. Use the credit card charge lookup tool to identify the account that you're paying for.
Rich
Super User II
Super User II
Birchie wrote:
I renewed my subscription Nov. 13 and I’m still getting emails I’m out of storage! What’s up?
Could you have more than one account?
Check your Plan page. What plan does it say you're on? If it shows Basic, then you're signed in to a free account and you're likely being charged for a different account. Use the credit card charge lookup tool to identify the account that you're paying for.
- I’ve done that. I want to cancel my subscription and I’ve spent an hour trying to do that and I’ve been unsuccessful !!!!!!
I’m very frustrated !!!!
