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Forum Discussion

Jake17's avatar
Jake17
New member | Level 2
5 months ago

I'm receiving Dropbox charges, even though I don't have an account.

I have been trying to get ahold of drop box for weeks. Their clever tactic is to not have any way of contacting them except apparently this forum. I need to get refunded for the last 4 months of drop...
Billing
cancellations
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Jake17, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago

Did you ever give your card details to Dropbox Jake17 ? If you did then you have an account somewhere. If you DIDNT you need to speak to your card company as somebody has compromised your account. 

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