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Forum Discussion

Bales's avatar
Bales
Explorer | Level 4
4 months ago

I'm unable to link a new device, as it counts as duplicate and exceeds the 3-device limit.

Hi All,  I have been a Basic Plan user for years. Have 3 legit decices. Just deleted 1 and added a new one. Dropbox is counting the new one twice now, so I cant have 3 devices.  Their ChatBot has ...
Plans
  • Mark's avatar
    Mark
    4 months ago

    Unfortunately the only way to get devices back on is to unlink so you are below the three. 

     

    If you unlink the wrong one you can re-add it back on 🙂

    So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink. 

Bales's avatar
Bales
Explorer | Level 4

Thanks for fast reply, Nancy. I think I tried that with no progress, but will check and revert to you shortly.

B

Bales's avatar
Bales
Explorer | Level 4
4 months ago

This is the screenshot. I want the 3 but not the Windows device ( without knowing what they mean by that - can't identify it - then remove the duplicate below. But I have tried this once.

The anon device may be an old tablet or phone but I need its name to know whether its one of the required 3 or not.

Thanks again.

B

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    Unfortunately the only way to get devices back on is to unlink so you are below the three. 

     

    If you unlink the wrong one you can re-add it back on 🙂

    So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink. 

    • Bales's avatar
      Bales
      Explorer | Level 4
      4 months ago
      Many thanks, Mark. If that works I'll be OK.
      I'll try it tomorrow. The added problem is that this is a very slow process and I might have resolved it a day earlier if Dropboxe's instructions had been as clear as yours 😉
      I'll let you know.
      Bales
    • Bales's avatar
      Bales
      Explorer | Level 4
      4 months ago

      Hi Mark. Apology formy delayed reply, but, Yes thanks, the 3 device issue is resolved.

      I did as you said and deleted the 3rd listed device then ignored the Title device and added back the 3rd device ( if you see what I mean? Anyway, all 3 are now connected.

      I am using an unused but 3 yr old Medion Notebook and finding it dismally slow so now need to find some way to improve that.

      Thanks for yourprompt response ( a colleague also advised but I cant locate her post so hope she sees this, which applies to her also.

      Bales

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