You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ArsalanButt's avatar
ArsalanButt
New member | Level 2
2 months ago

Issues with redeeming the HP Dropbox promotion for my new laptop

I purchased a brand new HP laptop from Costco. It prompted me for a 100GB 12 month promotion. I clicked and logged into my account. Nothing changed. I uninstalled and reinstalled the app. Nothing changed. Our of frustration, I clean installed the windows with no luck. Any help would be appreciated. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    It only works if you use the Dropbox that was preinstalled when coming - so uninstalling and reinstalling will cause it to be invalid. 

     

    In terms of the promo have you ever had a space boost from Dropbox before for a new device?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for clarifying that for us ArsalanButt 

         

        Would it be OK if we reached out via email to have a further look internally?