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Forum Discussion

Kinecormander's avatar
Kinecormander
New member | Level 2
4 months ago

I've been billed for a Plus plan on top of my Backup subscription. Can I get a refund?

I have a dropbox computer backup subscription for which my credit card is automatically invoiced on a yearly base. Dropbox just additionnaly invoiced my credit card this month for a Dropbox plus subs...
Billing
cancellations
Dropbox Plus
Payments
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
Kinecormander wrote:

Dropbox just additionnaly invoiced my credit card this month for a Dropbox plus subscription I never required or subscribed to !!!

First I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription, then contact Support if needed.


If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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