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Forum Discussion

MargotNina's avatar
MargotNina
New member | Level 1
6 days ago

I've been billed for the Plus plan, but my account hasn't been re-upgraded yet.

For some reason my automatic payment stopped and my account was downgraded. I then payed a yearly ammount to be upgraded again and my card was charged. But neither in the app neither online my accoun...
downgrade
Payments
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for letting us know about this, MargotNina.

When your Dropbox account was downgraded the first time, did you also contact your bank to see if there was any type of issue with your transaction?

If you check your bank statement now, does the transaction appear to be complete? 

If yes, I’d like a screenshot of what you see here.

Let me know what you find.

MargotNina's avatar
MargotNina
New member | Level 1
6 days ago

Its paid

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