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Forum Discussion

MargotNina's avatar
MargotNina
New member | Level 1
6 days ago

I've been billed for the Plus plan, but my account hasn't been re-upgraded yet.

For some reason my automatic payment stopped and my account was downgraded. I then payed a yearly ammount to be upgraded again and my card was charged. But neither in the app neither online my accoun...
downgrade
Payments
upgrades
MargotNina's avatar
MargotNina
New member | Level 1

Yes thats the correct email adress

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 days ago

You’re all set, MargotNina. Please reply to my email and I’ll take it from there.

  • MargotNina's avatar
    MargotNina
    New member | Level 1
    6 days ago

    Hi i replied to the email a few times but i am not getting a response

  • MargotNina's avatar
    MargotNina
    New member | Level 1
    5 days ago

    dropboxPlease respond and help. I am trying to get a response and solve this problem but nobody is replying to the emails or my questions, and I keep getting automated emails daily that i have to take action because my dropbox stopped syncing. I dont want to lose my files. As you can see i already paid for the plus plan for a full year. Please help me solve the problem and get me acces to my files again?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 days ago

      Hey MargotNina! Please rest assured that your files won’t be deleted if you go over-quota for a little bit. 

      I’ve also received your ticket and I’ll be replying to you soon; just keep in mind that communication via email usually has an average response time of 1 business day, so we may not always get back to you right away.

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